We're building the best way to find local adventures, tours, lodging, and travel inspiration. I wear many hats, including product strategy, design (web, iOS and Android), creative direction, photography/content production, and web development (pushing production front-end and Rails code).
Recently I gave our users the opportunity to chat with me directly in 30 minute time slots (I used a Calendly link that got sent to ~300k people). I conducted about 60 hours of phone/skype interviews + additional qualitative surveys and analytics evaluations to try and identify pressing issues and trends amongst our community members.
The notes of these interviews were combined into a single document (using airtable) which broke down the feedback into overarching themes. After discussion, each theme was then given a series of possible actionable design, development, or business decisions to help us address the issues at hand. We evaluated these options with respect to 4 pillars: revenue growth, user growth, user engagement, and hypothesized overall impact on the product.
One of the key changes we made was updating the homepage with an increased focus on search and discovery. As we continued to grow internationally, it was important for us to position The Outbound as an adventure travel tool, rather than a media publication or "hiking in your backyard" focus. We re-worked our search experience to place highlights on different types of content in a given destination, and added common searches and featured destinations in order to better frame search possibilities to a new user.
I'm responsible for a variety of product, design, and user experience facets of The Outbound. My work ranges from web to mobile, microsites to social media, email, and more.
Being able to jump into our Rails codebase, or at least having a competent understanding of more in-depth engineering issues that are beyond my skillset has been an asset -- especially working on a small team.
I'm able to have frank conversations with our lead engineer about manageable steps that won't break our entire system and still allow us to move forward with improvements.
Additionally, I'm often able to explain problems/solutions to non-tech members of the team without needing to involve an engineer.
As of the writing of this case study, I've authored about 15% of the total Outbound codebase. Much of that is front-end code but also a significant amount of Rails -- and we've been working on rebuilding some of the site in Vue lately.
Early in 2019 I helped oversee a transition of our email marketing from Mailgun to Sendgrid. This allowed us to be more data-driven, deliver additional insights to partners, and be more flexible with our designs, content and more.
I'm responsible for building and sending approximately 2 million marketing emails each month. We A/B test and evaluate the subject lines and content to make improvements to our email strategy as we go.